Since our inception, we have rapidly grown (x3 each year ), and raised a significant amount of funds from both private business angels and public sector.
This strong financial backing, combined with our cutting-edge technology, has positioned us as a significant player in the HR-Tech landscape.
As Shyfter continues to rapidly expand across various countries, we remain committed to solidifying our reputation in our home ground, Belgium. To become the #1 HR Scheduling solution in the country, we recognize the importance of serving our Dutch-speaking customers with unparalleled dedication and expertise.
Therefore, we are seeking to boost our team with individuals who are not only proficient in Dutch but are also passionate about delivering top-notch customer service. We firmly believe that providing exceptional support to our local customer base will fortify our standing as Belgium's number one HR Scheduling solution provider.
Vos missions
- Onboard new customers.
- Secure revenues from a portfolio of customers, in particular by negotiating to retain those who question their subscriptions (if any ).
- Encourage use and adoption among different user profiles, from administrators to employees, particularly during project rollouts.
- Pass on expertise in all functionalities for optimal use, ensuring that they are adapted to their specific needs (configuration advice, onboarding, ...).
- Identify opportunities to upsell licenses and options as projects grow and evolve.
- You provide direct first-line support to our users via chat, email or phone. You listen with empathy and relay ideas and requests to the product and sales teams.
- A first successful experience in Customer Success and/or managing a customer portfolio.
- Ability to quickly establish relationships and build trust with all types of contacts.
- Ability to quickly analyze a situation and provide simple answers, even when faced with complex problems.
- Ability to be organized, pedagogue and patient.
- You have to be “Digital friendly”, we use tools like Slack, Notion, Hubspot, Intercom, …
- You are autonomous in your work and have a strong team spirit.
- You have flawless spelling (tools exist : )).
- Knowledge of HR is a plus but not required.
- We offer you a full-time contract (CDI) with a top salary in line with the market.
- 13th month, performance bonuses, etc....
- A Monizze meal-vouchers card.
- You'll be fully protected by Alan, top-notch health insurance!
- You'll also have plenty of free time to relax with your 6 extra days off.
- We offer you a whole range of online resources to perform, you'll see that it's important to be well equipped .
- We also offer a first-class technical environment, a great working atmosphere but above all a real opportunity to develop yourself in a hyper-growing startup.
- A full onboarding process with the team (sales, marketing, CS and even devs!).
- Offices in the center of Brussels, and yes … we have a rooftop!
- For this position, we are happy to work with you in our Brussels HQ (3 days/week) when you are not remote working (2 days/week).
- Discovery call: 15 min with Helène, Customer Success Team Lead
- Business case : 30 min review with Helene
- "Culture, values and vision" interview: 30 min with Lionel, Shyfter CEO
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